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Privacy & Security

Privacy

Your privacy is important to Bupa. Below is a summary of how we handle your personal information. For further information about our information handling practices, please refer to our Information Handling Policy.

We will only collect personal information that we require to provide, manage and administer our products and services and to operate an efficient and sustainable business. We may be required to collect certain information from you to comply with the Private Health Insurance Act 2007 (Cth) and other laws governing our business. We may also collect information about you from a migration agent or your employer acting on your behalf in relation to taking out your policy, and health service providers in order to process or verify any claims.

We may disclose your personal information to our related entities, and to third parties including healthcare providers, government and regulatory bodies, other private health insurers, and any persons or entities engaged by us or acting or our behalf. If you have a corporate health plan, we may disclose your information to your employer or agent to administer that plan and to confirm your eligibility to hold that plan.

The policy holder is responsible for ensuring that each person on their policy is aware that we handle their personal information as set out here and in our Information Handling Policy. Each person on a policy aged 17 or over may complete a ‘Keeping it confidential’ form to specify who should receive information about their health claims.

You are entitled to reasonable access to your personal information. We reserve the right to charge a fee for collating such information.

If you or any insured person does not consent to the way we handle personal information, or does not provide us with the information we require, we may be unable to provide you with our products and services. We may use your personal (including health) information to offer you health management programs and services. When you take out cover with us, you consent to us using your personal information to contact you (by phone, email, SMS or post) about products and services that may be of interest to you. If you do not wish to receive this information, you may opt out by contacting us.

Security

This site uses SSL (Secure Socket Layer) encryption to keep your transactions secure and private. SSL is the industry standard for data encryption. It provides a secure link between your browser and our server, and scrambles your personal information to ensure it is kept private during transmission over the Internet.